Saturday, June 11, 2011

A daily deal offer: Was it worth it?

My own experience with a daily deal site has been funny. In India..Groupon has taken some stake in a site called SoSasta and in April, they ran a deal for a books website called nbcindia, with 50% off on any title. The site had discounted the books anyway but once I used the coupon..they validated it by giving me 50% off on the listed price and not on the offer price.

Anyway, it worked out cheaper for me one way or the other. But, that books site has yet to deliver my books as of today. After I wrote to SoSasta-Groupon, they told me I would have to follow up with the vendor.

So more than the structure of the deals, I think customer service is often left to the customers! Beware of such unspoken and unclear terms and conditions, even though SoSasta's support staff has written to me to say that this problem is being looked into and will be resolved. But their intervention, if any, has not helped at all. The books site then offered to refund my money, 'after' which I got a call from SoSasta's customer service, asking me for details! I had to do all the follow-up for the refund from the bookseller.

Meanwhile, in an earlier post, I had mentioned a discount card that was launched by Snapdeal called Moneysaver Prime. I tried using it at Bollywood Cafe at Phoenix Mills, which didn't accept it and then downloaded a coupon for Cafe Coffee Day: Promo code - 9441474049210 - from their site, which was also not valid. When I wrote to their customer support, they then told me: "This is to inform you that the tie-up with this outlet is no longer available with MoneySaver Prime." If that is so, then they should not have it up on their site in the first place, and this is something I've emailed them about.

While the card is a good idea, they paint an unduly optimistic picture and do not update the offers which are not valid anymore. Tip: Call the outlet wherever possible before stepping out with this piece of plastic. And no..they don't make it easy by providing phone numbers on the site!

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